From the Fibrenew Book Club: Wired to Care
We believe in this approach to running our business so much that we’ve made it required reading for all new Franchise Partners before they come for training.
This book speaks to the ability to step outside of ourselves and into the shoes of someone else – aka our customers. It’s about applying the golden rule to how we think and act in running our business.
From the smallest touch points of communication to the bigger acts of the actual work we do, we strive to ‘humanize’ it all and bake it into our company culture.
If you’re interested in learning more, hop over to: https://www.amazon.com/Wired-Care-Companies-Prosper-Widespread-ebook/dp/B001QL5MYQ